Return, Exchange, and Refund Policy:
- You can return items within 14 days of the delivery date.
- Products must be unworn, unwashed, and in their original condition with all tags attached. Items that show signs of wear or damage may not be accepted for a return, exchange, or refund.
- Please provide the reason for the return.
- A valid receipt or proof of purchase is required for a return, exchange, or refund.
- When requesting a return, please call us at 888-575-6411 or email us at jongbgo@gillavoie.com
- Once the returned items are inspected, a refund will be issued to the account used for the original payment.
- Shipping Fees - Customers are responsible for return shipping costs unless the item is defective or incorrect.
Defective or Incorrect item:
- If you received a damaged or incorrect item, please get in touch with us within 7 days of receipt. We will cover the return shipping costs and send a replacement as soon as possible.
The following items are not eligible for exchange:
- Undergarments and socks
- Sale or clearance items
- Customized or personalized products